Privacy Policy for www.lumeo.agency

Effective Date: 15.07.2025

LUMEO (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lumeo.agency or use our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, billing details, and any other information you provide through forms, emails, or calls.

• Usage Data: IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on the site, and other analytics.

• Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to improve user experience, personalize content, and analyze traffic.

2. How We Use Your Information

We use the information collected for purposes including:

• Providing, operating, and improving our website and services

• Responding to inquiries, support requests, and providing customer service

• Personalizing your experience and delivering tailored content

• Processing payments and fulfilling contractual obligations

• Conducting analytics and measuring site performance

• Sending marketing communications (with the option to opt out at any time)

• Complying with legal obligations and preventing fraud

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests (such as marketing and fraud prevention)

4. Sharing of Information

We do not sell your personal information. However, we may share it with:

• Service Providers: Payment processors, hosting providers, analytics platforms, CRM systems, and marketing tools, all bound by confidentiality agreements.

• Legal Requirements: Authorities, if required by law or in response to valid requests.

• Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

5. International Data Transfers

Your information may be transferred to and stored on servers outside your country of residence. We ensure appropriate safeguards (such as Standard Contractual Clauses under GDPR) are in place when transferring personal data internationally.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, data will be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights:

• Access, correction, and deletion of your personal data

• Restrict or object to processing

• Data portability

• Withdraw consent (without affecting prior lawful processing)

• File a complaint with your local data protection authority

To exercise these rights, please contact us at chris@lumeo.agency.

8. Cookies & Tracking

We use cookies to improve functionality and analyze traffic. You can control cookie preferences via your browser settings. Some cookies are essential for the site to function.

9. Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

10. Children’s Privacy

Our website is not directed toward children under 16. We do not knowingly collect information from children. If we discover such data, we will delete it immediately.

11. Marketing Communications

You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

LUMEO
Website: www.lumeo.agency
Email: chris@lumeo.agency
Phone: +358505700752
Address: Töölönkatu 11-15 F 106f, 00100, Helsinki, Finland